Cancellation & Refund Policy
Last updated on 28-11-2023 20:42:23
TERBAIKS INNOVATIVE SOLUTIONS LLP believes in helping its customers as far as possible
and has,
therefore,
a liberal cancellation policy. Under this policy:
Cancellations will be considered only if the request is made immediately after placing the
order.
However, the cancellation request may not be entertained if the orders have been
communicated to the
vendors/merchants and they have initiated the process of shipping them.
TERBAIKS INNOVATIVE SOLUTIONS LLP does not accept cancellation requests for perishable items
like
flowers, eatables, etc. However, refund/replacement can be made if the customer establishes
that the
quality of the product delivered is not good.
In case of receipt of damaged or defective items, please report the same to our Customer
Service
team. The request will, however, be entertained once the merchant has checked and determined
the same
at his own end. This should be reported within 30+ Days days of receipt of the products. In
case you
feel that the product received is not as shown on the site or as per your expectations, you
must
bring it to the notice of our customer service within 30+ Days days of receiving the
product. The
Customer Service Team after looking into your complaint will take an appropriate decision.
In case of complaints regarding products that come with a warranty from manufacturers,
please refer
the issue to them. In case of any Refunds approved by the TERBAIKS INNOVATIVE SOLUTIONS LLP,
it'll take
16-30 Days days for the refund to be processed to the end customer.